Privacy Policy

1. Who We Are

Lujan Luxury Property is the trading name of Lujan Luxury Ventures Ltd, a property management company registered in England and Wales. Our registered office is at 1 Devonshire House, Mayfair Place, London.

For the purposes of data protection law, Lujan Luxury Ventures Ltd is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, please contact us at info@lujanluxuryproperty.com.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

Information you provide to us

• Name, email address, phone number, and postal address
• Property details (address, type, size, current tenancy status)
• Financial information relevant to property management arrangements
• Identity verification documents where required by law
• Communications you send to us by email, telephone, or our contact form
• Any other information you voluntarily provide

Information we collect automatically

• IP address and browser type when you visit our website
• Pages visited, time and date of visit, and referring website
• Cookie data (see Section 9 for details)

3. How We Use Your Personal Data

We use your personal data for the following purposes:

4. Sharing Your Personal Data

We do not sell, rent, or trade your personal data. We may share your information with the following categories of third parties where necessary:

• Service providers — contractors, maintenance companies, and professional advisers acting on our behalf
• Legal and regulatory authorities — where required by law, court order, or regulatory body
• Professional advisers — solicitors, accountants, and insurers in connection with our business operations
• Platform providers — booking platforms, channel managers, and property management software providers
• Prospective business purchasers — in the event of a sale or restructuring of our business, subject to confidentiality obligations

All third parties are required to keep your personal data confidential and to use it only for the purposes for which it was shared.

5. International Data Transfers

Where we transfer personal data outside the United Kingdom, we ensure that appropriate safeguards are in place in accordance with UK GDPR requirements, including the use of standard contractual clauses approved by the Information Commissioner's Office (ICO) or other lawful transfer mechanisms.

6. Data Retention

We retain your personal data for as long as is necessary for the purposes set out in this policy, and in accordance with our legal and regulatory obligations. Our standard retention periods are as follows:

• Client and property management records: 7 years from the end of the relationship
• Financial and accounting records: 6 years as required by UK tax law
• Enquiry and correspondence records: 2 years from last contact
• Website usage data: 12 months

7. Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your data in certain circumstances
• Right to restrict processing — to request that we limit how we use your data
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests or for direct marketing
• Rights related to automated decision-making — we do not use fully automated decision-making that produces legal effects

To exercise any of these rights, please contact us at info@lujanluxuryproperty.com. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include secure data storage, access controls, and staff training. However, no transmission of data over the internet is completely secure, and we cannot guarantee the security of data transmitted to our website.

9. Cookies

Our website uses cookies — small text files placed on your device — to improve your experience. We use the following types of cookies:

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post any updates on this page with a revised date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: info@lujanluxuryproperty.com
• Address: 1 Devonshire House, Mayfair Place, London
• WhatsApp: +44 7931 935629