Terms & Conditions

1. About Us

Lujan Luxury Property is the trading name of Lujan Luxury Ventures Ltd, a property management company registered in England and Wales. References to "we", "us", "our", or "Lujan Luxury Property" in these terms refer to Lujan Luxury Ventures Ltd.

Our registered office is at 1 Devonshire House, Mayfair Place, London. You can contact us at info@lujanluxuryproperty.com or by telephone at +44 7931 935629.

2. Website Use

By accessing and using our website at lujanluxuryproperty.com, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must not use our website.

Permitted use

You may use our website for lawful purposes only. You must not use our website in any way that is unlawful, fraudulent, harmful, or in connection with any unlawful, fraudulent, or harmful purpose or activity.

Intellectual property

All content on this website — including text, images, graphics, logos, and design — is the property of Lujan Luxury Ventures Ltd or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content from this website without our prior written permission.

Accuracy of information

We endeavour to ensure that information on our website is accurate and up to date. However, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, or suitability of the information contained on the website.

3. Our Services

We provide property management services to landlords, including but not limited to:

• Guaranteed rent arrangements under lease agreements
• Serviced accommodation management and operation
• Property staging, maintenance coordination, and compliance management
• Guest sourcing, vetting, and management
• Monthly reporting and financial statements

The specific scope of services, fees, and terms applicable to your engagement with us will be set out in a separate written agreement between us. These general Terms & Conditions apply to all interactions with us and supplement any specific agreement.

4. Client Obligations

When engaging our services as a landlord, you agree to:

• Provide accurate and complete information about your property and ownership
• Confirm that you have the legal right to let and authorise us to manage the property
• Ensure the property complies with all applicable legal requirements prior to commencement
• Disclose any material facts about the property that may affect our ability to manage it
• Maintain valid buildings insurance throughout the term of any agreement
• Notify us promptly of any changes in ownership, mortgage status, or other material circumstances

5. Our Obligations

Where we have entered into a formal property management agreement with you, we will:

• Manage your property with reasonable skill and care
• Pay agreed guaranteed rent on the dates specified in the agreement
• Maintain the property in a condition commensurate with its state at commencement, subject to fair wear and tear
• Comply with all applicable laws and regulations in the management of your property
• Provide monthly income statements and keep accurate records
• Notify you promptly of any material issues affecting the property

6. Fees and Payment

All fees and payment terms applicable to your engagement will be set out in the relevant service agreement. General terms applicable to all arrangements include:

• All fees are quoted exclusive of VAT unless otherwise stated
• Invoices are payable within the timeframe specified in the relevant agreement
• We reserve the right to charge interest on late payments at the rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998
• All financial arrangements are governed by the specific agreement between the parties

7. Limitation of Liability

Subject to the above, we shall not be liable for:

• Any indirect, consequential, or special loss or damage
• Loss of profits, revenue, business, or goodwill
• Any loss arising from circumstances beyond our reasonable control
• Any loss caused by your failure to comply with your obligations under any agreement
• Any damage to the property caused by guests that exceeds any security deposit held

Our total aggregate liability to you under or in connection with any agreement shall not exceed the total fees paid by us to you (or on your behalf) in the three months preceding the event giving rise to the claim.

8. Force Majeure

We shall not be in breach of any agreement, nor liable for any failure or delay in performance, where such failure or delay results from events beyond our reasonable control, including but not limited to acts of God, pandemic, government restrictions, legislative changes, flooding, fire, industrial action, or failure of third-party service providers.

9. Confidentiality

Both parties agree to keep confidential all non-public information received from the other party in connection with our services, and to use such information only for the purposes of the relevant agreement. This obligation of confidentiality shall survive the termination of any agreement.

10. Termination

Either party may terminate any agreement in accordance with the termination provisions set out in the specific written agreement. In the absence of specific provisions:

• Either party may terminate with 3 months' written notice
• We may terminate immediately in the event of your material breach of any agreement
• Termination does not affect any accrued rights or liabilities of either party

Upon termination, we will vacate the property within the agreed notice period and return it in the condition required under the agreement.

11. Complaints

We are committed to providing an excellent service. If you have a complaint about any aspect of our service, please contact us in the first instance at info@lujanluxuryproperty.com. We will acknowledge your complaint within 3 business days and aim to resolve it within 28 days.

We are members of The Property Ombudsman Scheme. If you are not satisfied with our response to your complaint, you may refer your complaint to The Property Ombudsman for independent review.

12. Regulatory Compliance

We comply with all applicable legislation relating to property management in England and Wales, including but not limited to the Housing Act 2004, the Consumer Rights Act 2015, the Tenant Fees Act 2019, anti-money laundering regulations, and all applicable health and safety requirements.

13. Anti-Money Laundering

In accordance with the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 and the Proceeds of Crime Act 2002, we are required to carry out client due diligence checks. By engaging our services, you agree to provide such identification and verification information as we may reasonably require.

14. Governing Law and Jurisdiction

These Terms & Conditions and any agreement between us shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Entire Agreement

These Terms & Conditions, together with any specific written agreement entered into between the parties, constitute the entire agreement between us and supersede all prior representations, agreements, and understandings relating to the subject matter hereof.

16. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Any changes will be posted on this page with a revised date. Your continued use of our website or services following any such changes constitutes your acceptance of the updated terms.

17. Contact

If you have any questions about these Terms & Conditions, please contact us:

• Email: info@lujanluxuryproperty.com
• Address: 1 Devonshire House, Mayfair Place, London
• WhatsApp: +44 7931 935629